Privacy Policy

We respect your privacy

JLMoto respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy outlines how we collect, use, and treat your personal information.

"Personal information" refers to information we hold that is identifiable as being about you.

Collection of personal information

JLMoto may collect personal information you provide directly through our website or in other interactions with us. You may provide details such as your name, phone number, address, and email address to enable us to send information, provide updates, and process your orders. Additional information may be collected when you provide feedback, participate in surveys or promotions, or communicate with our customer support.

How we collect your personal information

JLMoto collects personal information through electronic or in-person interactions when you access our website or use our services. Personal information may also be obtained from third parties, which we will protect as per this Privacy Policy.

Use of your personal information

JLMoto may use personal information collected from you to provide you with information, updates, and services. We may also inform you about new products, services, and opportunities available to you. Your personal information helps us improve our products and services and better understand your needs.

JLMoto may contact you via telephone, email, or mail.

Disclosure of your personal information

We may disclose your personal information to employees, professional advisers, agents, suppliers, or subcontractors, as necessary, for the purposes set out in this Policy.

Personal information may also be disclosed to comply with legal requirements, such as laws, regulations, or court orders, or in response to requests from law enforcement agencies.

In the event of a business sale or change of control, we reserve the right to transfer personal information contained in our databases. We would disclose information in good faith and only where necessary under such circumstances.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by it. Where we disclose your personal information to third parties, we will request that they follow this Policy.

Security of your personal information

JLMoto is committed to ensuring the security of your information. We have put in place physical, electronic, and managerial measures to protect your data from misuse, interference, and unauthorized access.

However, the transmission and exchange of information over the internet is carried out at your own risk. While we take measures to safeguard against unauthorized disclosures, we cannot guarantee the security of personal information transmitted to or from us.

Access to your personal information

You may request details of the personal information we hold about you under the Privacy Act 1988 (Cth). A small administrative fee may be charged for providing this information. If you believe any of the information we hold is inaccurate, outdated, or incomplete, please contact us at support@jlmoto.com.au

We reserve the right to refuse requests for personal information in certain circumstances as outlined in the Privacy Act.

Complaints about privacy

If you have any concerns or complaints regarding our privacy practices, please email us at support@jlmoto.com.au we take privacy-related complaints seriously and will respond promptly upon receiving written notice of your concern.

Changes to Privacy Policy

Please be aware that we may update this Privacy Policy in the future. Modifications will take effect immediately upon posting on our website. We encourage you to review the Policy periodically.

Website

When you visit our website (www.jlmoto.com.au), we may collect certain information such as your browser type, operating system, and the website visited immediately before ours. This information is used to analyse site traffic and improve our service.

Cookies

We may use cookies on our website to identify you and store information about your usage. Cookies are not malicious and do not harm your computer. You can choose to disable cookies in your browser settings, but this may limit the functionality of our website.

We may use cookies to analyse website traffic or serve relevant ads to visitors via third-party services like Google AdWords.

Third-party sites

Our site may link to external websites not owned or controlled by us. These links are provided for your convenience only. We are not responsible for the privacy practices of such websites, and we encourage users to review the privacy policies of other websites they visit.

Payment Information

JLMoto uses payment information solely to process transactions for purchases made on our website. Payment details, such as credit card numbers, are securely processed through trusted third-party payment gateways (e.g., PayPal, Shopify) and are not stored on our servers or by us in any form.

Use of Shipping Information

In order to deliver products to you, we may collect and share your shipping information (name, address, and contact number) with trusted third-party delivery services. We only provide these details necessary to fulfill your order and ensure its delivery.

Third-Party Integrations

JLMoto may use third-party platforms, such as Google Analytics, to track user behavior and website performance. We use this data to improve the shopping experience, ensuring our website is user-friendly and efficient. Any data collected is anonymous and used strictly for analytical purposes.