FAQS

About our Helmets

Are JL helmets certified?

Absolutely! All JL helmets are certified to meet or exceed the ECE standard making them 100% legal for use on Australian roads. Each JL helmet comes with an official ECE sticker, confirming its compliance with these stringent safety standards. The ECE or 'Economic Commission for Europe' is a European safety certification recognized internationally and accepted for use on Australian roads. This certification means our helmets have passed rigorous tests, including assessments of impact resistance, energy absorption, and overall structural integrity. These tests cover performance in various conditions, such as extreme temperatures, humidity, and different impact angles, ensuring the helmet’s safety in real-world scenarios. Meeting the ECE standard ensures that JL helmets are legal for use on Australian roads, providing riders with reliable protection. For more information about helmet standards, please consult your state government's road safety regulations or visit the official ECE certification guidelines.

For example, information regarding Queensland's and South Australia's guidelines can be found here:

https://www.qld.gov.au/transport/safety/road-safety/motorcycle-safety/safety-gear

https://mylicence.sa.gov.au/my-motorcycle-licence/motorcycle_helmets2

How can I select the right helmet size?

Every product on our site, including helmets, comes with a custom sizing chart available for easy viewing just below the size selection panel. Simply click on the "Size Chart" button to view detailed instructions on how to measure your head for the correct helmet fit. The chart provides guidance on head circumference and other relevant measurements to ensure you choose the right size for maximum comfort and safety. If you're unsure, following the chart will help you find the best fit.

What are JL helmets made from?

JLMoto helmets are constructed from ABS thermoplastic, a highly durable and impact-resistant material. ABS (Acrylonitrile Butadiene Styrene) is known for its strength, lightweight properties, and flexibility, making it ideal for helmet manufacturing. This thermoplastic material is designed to absorb impact energy in the event of an accident, reducing the force transmitted to the rider's head. ABS also provides excellent resistance to heat and environmental factors, ensuring long-lasting performance and reliability, whether you're riding in urban environments or more challenging conditions.

What are the small plastic inserts on my visor?

The small plastic inserts on your visor are part of the Pinlock system, an anti-fog solution designed to keep your vision clear in varying weather conditions. These inserts, known as Pinlock lenses, are sold separately and attach to Pinlock-compatible visors. Once installed on the inside of the visor, they create a sealed layer of air that prevents moisture from forming, reducing fogging and enhancing visibility during your ride.

Where are JL helmets manufactured?

Our helmets are crafted with quality and precision, with helmet shells sourced from handpicked, trusted suppliers across Asia. Each supplier is carefully selected to meet our high standards for safety and durability. We collaborate closely with these manufacturers to ensure that every helmet not only meets our strict quality guidelines but also exceeds the safety expectations of our riders.

Shipping Information

Where can you ship to? How much is shipping?

We offer FREE standard shipping Australia-wide for all orders!

We don’t currently ship outside Australia but if you're interested in ordering our products from overseas please email us! support@jlmoto.com.au

How long does it take for my order to arrive?

Our Sunshine Coast warehouse aims to have your shipment dispatched within 24-48 hours, during standard business days. Typically, it arrives between 2-8 business days after dispatch.

Please be aware shipping times may vary.

Returns & Exchanges

Can I return an item if I’ve changed my mind?

If you’ve changed your mind after ordering from us, we do accept returns - with some conditions:

- The item you're returning must be unused and in re-sellable condition, in the original packaging.

- Returns must be lodged within 14 days of receiving the item by emailing us at support@jlmoto.com.au please include your full name and include the name of item/s you’re looking to return.

- Return postage costs will be at your expense. 

Once we receive the return we’ll inspect the item/s to ensure they’re unused, there’s no damage, and you have provided us with all original packaging.

If the item meets this criteria, the refund will be applied to the same credit card that was used to purchase.

What happens if I’ve chosen the wrong size?

We understand that sometimes online shopping can be challenging. If you feel you’ve selected the wrong size gear, we’ll happily help to facilitate an exchange.

Please note: The item you're exchanging must be unused and in re-sellable condition, in the original packaging. Return postage costs will be at your expense. You must lodge a request to exchange within 14 days of receiving your item.

To arrange an exchange, please email our Customer Service Team via support@jlmoto.com.au and include your full name and include the item name in your email.

What happens if my item is faulty?

If your JLMoto item is faulty due to materials or workmanship, please email us at support@jlmoto.com.au with the following:

- Your full name

- The name of the item in question

- Photos and/or video of the suspected fault

We’ll then evaluate the situation and establish next steps.

As part of this process, we will work with you to establish the reason for the fault/damage. The more information from you, the better (and faster) we can determine what may have gone wrong and ensure this doesn’t happen again. The item then needs to be returned to our warehouse for us to inspect, once your return is received and inspected we will then asses if the item is faulty due to manufacturing reason.

If it’s been deemed a manufacturing or materials fault, we’ll either exchange the item for you or offer you a refund.